Sales Unit Manager
4 weeks ago
We are seeking a highly skilled and experienced Sales Unit Manager to join our team in Sherbrooke. As a key member of our sales team, you will be responsible for leading, coordinating, and supervising the activities of the team to achieve strategic objectives.
Key Responsibilities- Lead and coordinate team activities to optimize resource utilization and achieve business objectives.
- Manage team performance, ensuring continuous training and compliance with customer experience standards.
- Monitor and control costs and productivity to meet customer service center objectives.
- Ensure high-quality service delivery to customers by supervising team members and adhering to standards.
- Identify issues, propose solutions, and implement changes to improve service quality, operations, and risk management.
- Participate in projects, committees, and task forces to support action plan implementation.
- 3+ years of leadership experience in a contact center environment.
- Bilingual (French and English) with regular interaction with English-speaking clients and colleagues.
- Accident & Sickness and/or General Insurance License (an asset).
- Knowledge of travel insurance products and systems.
- Proven experience driving high employee engagement through personal action plans, team engagement, and involvement.
- Experience in monitoring, reporting, and delivering key performance metrics.
- Strong leadership, communication, and analytical skills.
- A financial rewards program recognizing your success.
- An industry-leading Employee Share Purchase Plan with 50% matching.
- An extensive flex pension and benefits package with virtual healthcare.
- Flexible work arrangements.
- Possibility to purchase up to 5 extra days off per year.
- An annual wellness account promoting an active and healthy lifestyle.
- Access to tools and resources supporting physical and mental health, embracing change, and connecting with colleagues.
- A dynamic workplace learning ecosystem with learning journeys, interactive content, and inspiring programs.
- Inclusive employee-led networks educating, inspiring, amplifying voices, building relationships, and providing development opportunities.
- Inspiring leaders and colleagues lifting you up and helping you grow.
- A Community Impact program allowing you to contribute to your community in a unique way.
We are an equal opportunity employer committed to diversity and inclusion. If you require accommodations during the recruitment process, please let us know. We value your contributions and look forward to hearing from you.
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