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Sales Unit Leader
4 weeks ago
At Intact Financial Corporation, we're looking for a Sales Unit Leader to join our team in Sherbrooke. As a Sales Unit Leader, you'll be responsible for leading, coordinating, and supervising the activities of the sales team by organizing, planning, and monitoring the optimal use of resources in accordance with the company's strategic objectives.
Key responsibilities include:
- Leading and coordinating the sales team to achieve sales targets and objectives
- Managing the performance of team members to ensure continuous training and compliance with customer experience standards
- Ensuring the quality of phone service by controlling costs and productivity according to the objectives of the customer service centre
- Regularly supervising team members to ensure the achievement of the objectives of the customer service centre
- Identifying issues, proposing solutions, making changes, and recommending improvements on the quality of the service offered, the operations of the service centre, or the risk management to achieve the company objectives
- Participating in projects, committees, and task forces to assist in the implementation of action plans
Requirements include:
- 3+ years of leadership experience in a contact centre environment
- Bilingual (French and English) to interact with an English-speaking clientele and colleagues across the country
- Accident & Sickness and/or General Insurance License (an asset)
- Knowledge of travel insurance products and systems
- Proven experience driving high levels of employee engagement through execution of personal action plans, team engagement, and involvement
- Experience in monitoring, reporting, and delivering key performance metrics
- Positive, inspiring, and present leadership on the floor
- Strong time management skills
- Proven change agent
- Excellent communication and listening skills
- Ability to analyze and interpret results
We offer a financial rewards program, an industry-leading Employee Share Purchase Plan, an extensive flex pension and benefits package, flexible work arrangements, and more.
We are an equal opportunity employer and value diversity and inclusion. If you're passionate about sales and leadership, we encourage you to apply.