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Sales Unit Manager

2 months ago


Sherbrooke, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking a highly skilled and experienced Sales Unit Manager to join our team in Sherbrooke. As a key member of our sales team, you will be responsible for leading, coordinating, and supervising the activities of the team to achieve strategic objectives.

Key Responsibilities
  • Lead and coordinate team activities to optimize resource utilization and achieve business objectives.
  • Manage team performance, ensuring continuous training and compliance with customer experience standards.
  • Monitor and control costs and productivity to meet customer service centre objectives.
  • Ensure high-quality service delivery to customers through regular supervision and coaching.
  • Identify and propose solutions to improve service quality, operations, and risk management.
  • Participate in projects, committees, and task forces to implement action plans.
Requirements
  • 3+ years of leadership experience in a contact centre environment.
  • Bilingual (French and English) with regular interaction with English-speaking clients and colleagues.
  • Accident & Sickness and/or General Insurance License (an asset).
  • Knowledge of travel insurance products and systems.
  • Proven experience driving high employee engagement through personal action plans, team engagement, and involvement.
  • Experience in monitoring, reporting, and delivering key performance metrics.
  • Strong leadership, communication, and analytical skills.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan with 50% matching.
  • An extensive flex pension and benefits package with virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account promoting an active and healthy lifestyle.
  • Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem with learning journeys, interactive content, and inspiring programs.
  • Inclusive employee-led networks for education, inspiration, and development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.