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Customer Service Representative

1 month ago

Pickering, Ontario, Canada goeasy Full time

We are seeking a highly skilled Customer Service Representative to join our team at goeasy Ltd. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and French.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide solutions to customer complaints and concerns.
  • Strive for first call resolution to ensure a positive customer experience.
  • Learn about our products and services to effectively recommend them to customers.
  • Collaborate with other departments to improve sales, marketing, and business processes.

Requirements:

  • Excellent communication skills in English and French.
  • Customer service experience is an asset.
  • Empathy, compassion, and integrity are essential for providing exceptional customer service.
  • Ability to multitask and adapt to a fast-paced environment.
  • Proficient in Microsoft Office software and able to learn new software programs.

About Us:

goeasy Ltd. is a publicly-traded company on the TSX with a strong commitment to diversity, inclusion, and equal opportunity employment. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, and point-of-sale financing.

Why Work with Us:

We believe that our employees are our greatest asset, and we are committed to providing a work environment that is inclusive, supportive, and empowering. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.