Customer Service Agent
8 hours ago
Customer Service Representative Role Overview
Our agency is seeking a motivated professional to join its team as a Customer Service Representative. This role involves providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Key Responsibilities:
- Contact leads, schedule appointments, and identify customer needs.
- Work with the agent & team to establish and meet productivity goals.
- Provide excellent customer service and support.
Requirements:
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Excellent interpersonal skills, communication skills, and problem-solving abilities.
- Ability to multi-task and work in a fast-paced environment.
- Property & Casualty license (OTL license preferred/must be able to obtain).
This role is with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries.
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