Customer Service Representative

4 weeks ago


Pickering, Ontario, Canada goeasy Ltd. Full time

About the Role:

We are seeking a highly skilled and customer-focused Inside Support Representative to join our team at goeasy Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and partners through various communication channels.

Key Responsibilities:

  • Provide top-notch customer service and ensure a superior customer experience during every interaction
  • Respond to customer inquiries and requests in a timely and professional manner
  • Identify customer needs and efficiently resolve issues
  • Take ownership of resolving issues from start to finish
  • Demonstrate in-depth knowledge of our services and products

Requirements:

  • Previous experience in inbound customer service or sales roles is an asset
  • Financial services, healthcare support, or veterinary care support background is a plus
  • Excellent verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Strong attention to detail
  • Excellent problem-solving skills
  • Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Availability to work in our Pickering, ON head office

Work Schedule:

Must be available Tuesday to Friday, 3pm – 7pm and Saturday 9am – 5pm

About Us:

goeasy Ltd. is a publicly-traded company on the TSX with a strong reputation for providing non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

Why Work with Us:

We are committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to succeed. As an equal opportunity employer, we welcome applications from candidates of all backgrounds and abilities.



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