Customer Service Representative

2 weeks ago


Pickering, Ontario, Canada Autolux Ltd. OA Rapid City Transportation Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Autolux Ltd. O/A Rapid City Transportation. As a key member of our operations team, you will be responsible for providing exceptional customer service, dispatching orders, and coordinating with drivers to ensure seamless transportation services.

Key Responsibilities:

  • Dispatch orders in a timely manner and prioritize messages and calls according to urgency and importance
  • Maintain comprehensive records of communication and enter data into computer software as requested
  • Address customer problems and requests by transmitting information or providing solutions
  • Monitor driver routes and status to coordinate and prioritize their schedule
  • Provide drivers with information regarding orders, traffic obstacles, and other requirements

Requirements:

  • High school diploma or equivalent (GED)
  • Minimum of 1-3 years dispatching experience considered an asset
  • Excellent verbal and written communication skills
  • Excellent computer skills and ability to work with multiple screens and tabs
  • Ability to work 42.5 hours a week between 9:00am and 6:00pm Monday-Friday (Shift 1) and 12:00pm-9:00pm Monday-Friday (Shift 2)

About Us:

Autolux Ltd. O/A Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario with door-to-door concierge-style transportation for individuals requiring special care.



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