Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Autolux Ltd. O/A Rapid City Transportation. As a key member of our operations team, you will be responsible for providing exceptional customer service, dispatching orders, and coordinating with drivers to ensure seamless transportation services.
Key Responsibilities:
- Dispatch orders in a timely manner and prioritize messages and calls according to urgency and importance
- Maintain comprehensive records of communication and enter data into computer software as requested
- Address customer problems and requests by transmitting information or providing solutions
- Monitor driver routes and status to coordinate and prioritize their schedule
- Provide drivers with information regarding orders, traffic obstacles, and other requirements
Requirements:
- High school diploma or equivalent (GED)
- Minimum of 1-3 years dispatching experience considered an asset
- Excellent verbal and written communication skills
- Excellent computer skills and ability to work with multiple screens and tabs
- Ability to work 42.5 hours a week between 9:00am and 6:00pm Monday-Friday (Shift 1) and 12:00pm-9:00pm Monday-Friday (Shift 2)
About Us:
Autolux Ltd. O/A Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario with door-to-door concierge-style transportation for individuals requiring special care.
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