Customer Service Representative

1 month ago


Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at goeasy Ltd.

As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide excellent customer service and ensure a positive experience for all customers.
  • Work collaboratively with other teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date on product knowledge and provide accurate information to customers.
  • Meet or exceed performance metrics and targets.
Requirements
  • 1-2 years' experience in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficient in Microsoft Office software and strong keyboarding skills.
  • Ability to work full-time in our office in Pickering, ON.
Operational Hours

Monday to Friday - 8:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.

About Us

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are accredited by the Better Business Bureau and offer a wide variety of financial products and services.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company that enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale.

Why Join Us

We believe that diversity, inclusion, and equal opportunity employment are essential to our success. We are committed to providing accommodations for applicants upon request and to creating a work culture where everyone feels seen and heard.



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