Customer Service Representative

4 weeks ago


Pickering, Ontario, Canada Sue Atkinson Insurance Agency Ltd. Full time

Customer Service Representative - Insurance Agent Team Member

We are seeking a qualified professional to join our successful insurance agency as a Customer Service Representative. This role involves helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities:

  • Contact leads, schedule appointments, and identify customer needs.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Work with the agent & team to establish and meet productivity goals.

Requirements:

  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Proactive in problem-solving
  • Dedicated to customer service
  • Ability to multi-task
  • Ability to make presentations to potential customers
  • Property & Casualty license (OTL license preferred/must be able to obtain)

This position is with an independent contractor agent that is part of the exclusive agent network, not with Desjardins Group or its subsidiaries. The agent's employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.



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