Service Advisor

4 weeks ago

Ottawa, Ontario, Canada Joe Johnson Equipment Ottawa Full time
Job Summary

We are seeking a highly organized and detail-oriented Service Advisor to join our team at Joe Johnson Equipment Ottawa. As a Service Advisor, you will be responsible for providing exceptional customer service, managing customer relations, and ensuring the efficient operation of our service department.

Key Responsibilities
  • Manage customer relations by receiving phone calls and emails, and following up with customers to provide status updates
  • Open and close work orders in alignment with internal procedure timelines
  • Prepare quotes and edit/update all work orders to ensure 100% capture of all billable items
  • Provide unit history to the service department for incoming repairs
  • Assist with shop scheduling to ensure optimal efficiency and customer service
  • Work with factory representatives to ensure customer downtime is minimized
  • Conduct shop walkthroughs with Service Manager to capture real-time status updates
  • Prepare and submit bi-weekly Payroll reports
  • Work with the accounting department to ensure customer accounts are in good standing
  • Ensure on-time billing for all customers
  • Maintain MTO files and ensure all documentation is in compliance
  • Process warranty claims
  • Resolve and/or escalate customer concerns and maintain positive customer relations
  • Assist with Parts department as required
Requirements
  • High School Diploma, GED or equivalent
  • Valid driver's license with a clean driver's abstract
  • 3+ years' experience in a Service Advisor role or related administrative/customer service position
  • PFW/CDK software experience an asset
  • Experience preparing quotes and opening/closing work orders
  • Experience with MS Office Suite, with a focus on Microsoft Word, Excel, and Outlook
  • Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
  • Ability to work within a fast-paced environment
  • Ability to organize, multitask, and plan work efficiently
  • Positive and collaborative attitude
  • Good verbal and written communication, with strong customer service skills
Why Work at Joe Johnson Equipment?
  • Talented, dedicated, and passionate team to work with
  • Exceptional best-in-class products and service offerings for our customers
  • Market-competitive compensation package with annual increase opportunities
  • Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability, and Travel coverage
  • Paid Personal Days
  • Charitable Giving Program
  • Educational Scholarship Program
  • Tuition Reimbursement
  • Employee & Family Assistance Program (EAP)
  • Employer Matching Retirement Savings Plan
  • Federally recognized as a certified Employment Equity organization
  • Member of multiple provincial safety programs and COR certified
  • Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

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