Warming Centre Operations Support Specialist

3 days ago


Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose and Function:

The Warming Centre Attendant supports the Warming Centre Coordinator in providing coordination, direction, and support to guests accessing City of Vancouver operated Temporary Shelters, Extreme Weather Response Shelters, as well as Warming Centres which may be operated by non-profit partners. This role works overnight with other staff (both City and external) as a team and is responsible for maintaining a safe, secure, and welcoming environment for individuals experiencing homelessness to access shelter and indoor warming spaces. The Warming Centres operate as a life-saving measure, for the purpose of providing shelter to marginalized populations who are experiencing homelessness and may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.

Key Responsibilities:

  • Set-up and take down of shelter/warming centre operations and the overall supervision of the shelter/warming centre program during overnight operation.
  • Problem-solving overnight in the absence of a supervisor and liaising with other organizations or stakeholders as needed.
  • Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members, and shelter guests.
  • Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served.
  • Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
  • Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
  • Ensures shelter/warming centre policies and procedures are followed and communicates concerns in a calm, clear, and compassionate manner.
  • Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors.
  • Monitors access to the shelter/warming centre and regularly monitors the environment and guests and all accessible public spaces in the facility on a regular basis.
  • Maintains paper and electronic records including incident reports, logbook, and shelter attendance reports.
  • Engages with guests to provide feedback, as requested.
  • Performs routine janitorial duties as required.
  • Administers basic first aid and maintains applicable records.
  • Makes referrals to community agencies as needed.

Requirements:

  • Completion of grade ten and, preferably, Occupational First Aid Level 1.
  • Plus related experience working with marginalized populations would be an asset.

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: November 18th, 2024



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