Receptionist - Front Desk Coordinator

5 days ago

Edmonton, Alberta, Canada Evolution Physiotherapy Full time
About the Role

We are seeking a highly organized and detail-oriented Receptionist to join our team at Evolution Physiotherapy. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients and clients.

Key Responsibilities
  • Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment for patients and staff.
  • Customer Service: Provide excellent customer service to patients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Scheduling and Coordination: Schedule appointments, manage patient records, and coordinate with staff to ensure seamless communication.
  • Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and mail distribution.
  • Communication: Answer phone calls, respond to emails, and communicate with patients and staff in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and a high level of organization and attention to detail.
Work Environment

This is a fast-paced environment that requires the ability to work under pressure and meet tight deadlines. The successful candidate will be able to maintain a high level of productivity while providing exceptional customer service.

Personal Suitability
  • Efficient Interpersonal Skills: Ability to build strong relationships with patients, staff, and external partners.
  • Excellent Oral and Written Communication: Ability to communicate effectively in person, over the phone, and in writing.
  • Flexibility: Ability to adapt to changing priorities and deadlines.
  • Organized: Ability to prioritize tasks and manage multiple projects simultaneously.
  • Reliability: Ability to maintain confidentiality and handle sensitive information.
  • Team Player: Ability to work collaboratively with staff to achieve team goals.
  • Ability to Multitask: Ability to handle multiple tasks and responsibilities simultaneously.
  • Time Management: Ability to manage time effectively and meet deadlines.

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