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Bilingual Benefits Consultant

2 months ago

Ottawa, Ontario, Canada Cowan Insurance Group Full time

Job Summary:

The Bilingual Service Consultant will provide exceptional service and analytics support to our national and international clients with Third Party Administration / Third Party Payor services.

Key Responsibilities:

  • Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services;
  • Provide service support to our clients and members relating to the administration of their group benefit plans;
  • Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client's wishes or with policy;
  • Proofread booklets and contracts for accuracy and ensure compliance with client's requirements, legislation, and collective bargaining agreements;
  • Review, prepare & peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications;
  • Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated;
  • Minimum of 3 to 5 years of professional work experience in a similar role, strong communication skills, both written and verbal;
  • Bilingual English/French written and oral communication required;
  • Completed post-secondary degree or a combination of equivalent professional experience and training;
  • Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution;
  • Strong customer service and caring attitude;
  • Knowledge of EPIC, (CRM tool), an asset.

About Cowan Insurance Group:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

What We Offer:

  • Company-matched Retirement Savings Plan;
  • Company-paid training and development courses;
  • Community involvement;

Equal Opportunities Employer:

Cowan Insurance Group is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.