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Security Operations Coordinator

2 months ago

Kingston, Ontario, Canada Paladin Security Full time
Job Title: Scheduler/Dispatcher - Kingston Branch Office

Job Summary:

The Operations Scheduler/Dispatcher will play a crucial role in the tracking and deployment of security staff, handling a variety of dispatch duties, including incident call taking. This position requires excellent communication skills, attention to detail, and the ability to work under pressure.

Key Responsibilities:
  • Communicate information to clients and security staff using telecommunications systems and equipment, through email and phone calls.
  • Answer calls received by hospital staff, security staff, and the general public, and dispatch security staff accordingly.
  • Interact with police, the fire department, and EMS as required.
  • Update and maintain security staff schedules as changes arise during shifts, as well as filling shifts as vacancies arise.
  • Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime.
  • Provide information to staff as requested regarding additional shifts, coverages, and shift availability/locations.
  • Consistently update management with accurate daily open shift logs.
  • Create, update, and modify work schedules for security guards within Paladin Security for Ottawa and Kingston.
Requirements:
  • Working knowledge of the security industry is an asset.
  • Proficient in MS Office Suite.
  • Excellent written and verbal English communication skills.
  • Superior customer service skills.
  • Ability to work under pressure.
  • Comfortable working independently and as part of a team.
  • Working knowledge of ESA, Human Rights, and Labour Relations.

Why Choose Paladin Security?

We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun. If you think you have what it takes to join our team, we want to meet you.

We are committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are shortlisted will be contacted for an interview.