Senior Representative, Collections

4 weeks ago


Montreal, Quebec, Canada Fairstone Bank Full time

At Fairstone Bank, we are seeking a highly skilled Senior Representative, Collections to join our growing collections team.

This role is ideal for individuals with a passion for collections and a strong background in financial services.

The Senior Representative, Collections will be responsible for managing incoming requests for account-based information related to collection matters and special circumstance accounts.

Key responsibilities will include:

  • Managing incoming requests via telephone and email
  • Liaising with vendors and business partners to ensure quality transfers and data integrity
  • Working on litigation accounts and communicating with law firms
  • Preparing monthly sale files and ensuring they are ready for sale
  • Preparing files for goodbye letters
  • Processing payments and invoicing on collection and litigation accounts
  • Assisting with daily and monthly data transfers to various vendors to support collection activities
  • Managing Bankruptcy, Litigation, and Recovery accounts
  • Validating and approving vendor invoices for payment
  • Supporting new and existing business initiatives
  • Maintaining working relationships with Solicitors, Real Estate Agents, Appraisers, and Brokers
  • Maintaining working relationships with Branch Managers, District Managers, and Area Directors
  • Ordering appraisals
  • Conducting property reviews for vacant, abandoned, etc.

Requirements for this role include:

  • A high school diploma
  • A minimum of 1 year of experience in the financial services industry, preferably in a call centre environment
  • An understanding of collections processes

We are proud to be Montreal's Top Employers 2024, as recognized by Canada's Top 100 Employers.



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