Senior Customer Service Representative

4 weeks ago


Montreal, Quebec, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our team at Randstad Canada. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their requests in a prompt, accurate, and professional manner. You will also be responsible for developing and maintaining good client relationships while ensuring confidentiality.

Key Responsibilities

Respond to customer requests in a timely and professional manner

Develop and maintain good client relationships

Work with internal and external teams to ensure customer needs are met

Process customer requests through the CRM tool

Manage and update the inventory system

Complete service orders

Process invoices and complete billing

Requirements

Minimum of 3 years' experience in customer service

Bilingualism in French and English is mandatory

Detail-oriented and able to prioritize tasks

Ability to solve problems analytically and adapt to change

Self-motivated and accountable

Advanced skills in Microsoft Office

Why Work with Us

At Randstad Canada, we are committed to creating an inclusive and accessible workplace for all our candidates and employees. We believe in the importance of diversity and inclusion in the workplace and are dedicated to supporting the accessibility and accommodation needs of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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