Senior Customer Service Representative
4 weeks ago
We are seeking a highly skilled Senior Customer Service Representative to join our team at Randstad Canada. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their requests in a prompt, accurate, and professional manner. You will also be responsible for developing and maintaining good client relationships while ensuring confidentiality.
Key Responsibilities
Respond to customer requests in a timely and professional manner
Develop and maintain good client relationships
Work with internal and external teams to ensure customer needs are met
Process customer requests through the CRM tool
Manage and update the inventory system
Complete service orders
Process invoices and complete billing
Requirements
Minimum of 3 years' experience in customer service
Bilingualism in French and English is mandatory
Detail-oriented and able to prioritize tasks
Ability to solve problems analytically and adapt to change
Self-motivated and accountable
Advanced skills in Microsoft Office
Why Work with Us
At Randstad Canada, we are committed to creating an inclusive and accessible workplace for all our candidates and employees. We believe in the importance of diversity and inclusion in the workplace and are dedicated to supporting the accessibility and accommodation needs of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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