Senior Client Representative

4 weeks ago

Montreal, Quebec, Canada CA001 Marsh Canada Limited Full time

Job Title: Senior Client Representative

About the Role:

We are seeking a highly skilled and experienced Senior Client Representative to join our team at CA001 Marsh Canada Limited. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, managing client relationships, and driving revenue growth.

Key Responsibilities:

  • Oversee the day-to-day operational activity of a book of accounts, managing and prioritizing account workload to maintain service standards and high-quality outcomes.
  • Proactively manage the administration of client accounts from pre-renewal, bind, and post-bind activities, as well as endorsements, to achieve quality, compliance, and productivity.
  • Efficiently execute the renewal process until all documentation has been provided to the client and insurers, where necessary, and funds are paid to insurers in a timely manner.
  • Engage with clients, answer questions, and maintain a sales-centric approach to service, focusing on how the client service team can help maximize sales and growth through a client-facing approach.
  • Collaborate with internal teams to ensure seamless execution of client requests and provide input and support to the Client Service team on all workflow and centralized team matters.

Requirements:

  • Minimum 1 year of account management/coordination, handling client deliverables, or related experience for commercial insurance.
  • Commercial and Damage license or Broker license as required by jurisdiction (RIBO, AMF, etc.), or ability to obtain one in 3 to 6 months.
  • A positive attitude, proactive nature, and a comfortable relationship with change.
  • Strong problem-solving capabilities.
  • Excellent interpersonal skills, coupled with clear and concise oral and written communication skills.
  • Excellent organization and time management skills.
  • Comfortable and experienced working with technology (solutions).
  • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel.

What We Offer:

  • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people.
  • A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
  • Competitive pay (salary and bonus potential), full benefits package – effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account)).
  • Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture.
  • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan.
  • Employee Resource Groups which provide access to leaders, relevant volunteer, mentoring opportunities, and interactions with counterparts in industry groups and client organizations.

Why Join Us:

At CA001 Marsh Canada Limited, we are committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.

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