Senior Collections Representative

4 weeks ago


Montreal, Quebec, Canada Fairstone Bank Full time

Our collections team is growing, and we're looking for a skilled professional to join our team as a Senior Representative, Collections. This role primarily involves collections, negotiations with customers to resolve delinquency problems, and working in a goal-oriented environment to meet production indicators and achieve individual and team performance targets and core competencies.

Responsibilities:

  • Manage incoming requests for account-based information related to collection matters and special circumstance accounts.
  • Liaise with vendors and business partners to ensure quality transfers and data integrity.
  • Work on litigation accounts and communicate with law firms.
  • Prepare monthly sale files and make them ready for monthly sales.
  • Prepare files for goodbye letters.
  • Process payments and invoices on collection and litigation accounts.
  • Assist with daily and monthly data transfers to various vendors to support collection activities.
  • Manage bankruptcy, litigation, and recovery accounts.
  • Validate and approve vendor invoices for payment.
  • Support new and existing business initiatives.
  • Maintain working relationships with solicitors, real estate agents, appraisers, and brokers.
  • Maintain working relationships with branch managers, district managers, and area directors.
  • Order appraisals.
  • Conduct property reviews for vacant, abandoned, etc.
  • High school diploma.
  • Minimum of 1 year of experience in the financial services industry performing or in a call centre environment.
  • Understanding of collections processes.

Skills and Qualifications:

  • Customer service-based mindset.
  • Strong negotiation skills.
  • Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders.
  • Strong MS Excel, Access, and Word skills.
  • Excellent written and communication skills with a strong attention to detail.
  • Ability to address multiple issues in a high-paced, high-pressure, rapidly changing environment. Time management skills are critical.
  • Bilingual preferred (English and French).

We are proud to be Montreal's Top Employers 2024 by Canada's Top 100 Employers.



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