Senior Representative, Collections and Recovery

2 weeks ago


Montreal, Quebec, Canada Fairstone Bank Full time

At Fairstone Bank, we are seeking a highly skilled Senior Representative, Collections and Recovery to join our growing collections team.

This role is ideal for individuals with a passion for collections and a strong background in financial services.

The Senior Representative, Collections and Recovery will be responsible for managing incoming requests for account-based information related to collection matters and special circumstance accounts.

Key responsibilities will include:

  • Managing incoming requests for account-based information related to collection matters and special circumstance accounts
  • Liaising with vendors and business partners to ensure quality transfers and data integrity
  • Working on litigation accounts and communicating with law firms
  • Preparing monthly sale files and making them ready for monthly sales
  • Preparing files for goodbye letters
  • Processing payments and invoicing on collection and litigation accounts
  • Assisting with daily and monthly data transfers to various vendors to support collection activities
  • Managing bankruptcy, litigation, and recovery accounts
  • Validating and approving vendor invoices for payment
  • Supporting new and existing business initiatives
  • Maintaining working relationships with solicitors, real estate agents, appraisers, and brokers
  • Maintaining working relationships with branch managers, district managers, and area directors
  • Ordering appraisals
  • Conducting property reviews for vacant, abandoned, etc.

Requirements for this role include:

  • A high school diploma
  • A minimum of 1 year of experience in the financial services industry performing or in a call centre environment
  • An understanding of collections processes

Preferred skills and qualifications include:

  • A customer service-based mindset
  • Strong negotiation skills
  • Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
  • Strong MS Excel, Access, and Word skills
  • Excellent written and communication skills with a strong attention to detail
  • The ability to address multiple issues in a high-paced, high-pressure, rapidly changing environment
  • Time management skills are critical
  • Bilingualism (English and French) is preferred


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