Senior Representative, Collections and Recovery
2 weeks ago
At Fairstone Bank, we are seeking a highly skilled Senior Representative, Collections and Recovery to join our growing collections team.
This role is ideal for individuals with a passion for collections and a strong background in financial services.
The Senior Representative, Collections and Recovery will be responsible for managing incoming requests for account-based information related to collection matters and special circumstance accounts.
Key responsibilities will include:
- Managing incoming requests for account-based information related to collection matters and special circumstance accounts
- Liaising with vendors and business partners to ensure quality transfers and data integrity
- Working on litigation accounts and communicating with law firms
- Preparing monthly sale files and making them ready for monthly sales
- Preparing files for goodbye letters
- Processing payments and invoicing on collection and litigation accounts
- Assisting with daily and monthly data transfers to various vendors to support collection activities
- Managing bankruptcy, litigation, and recovery accounts
- Validating and approving vendor invoices for payment
- Supporting new and existing business initiatives
- Maintaining working relationships with solicitors, real estate agents, appraisers, and brokers
- Maintaining working relationships with branch managers, district managers, and area directors
- Ordering appraisals
- Conducting property reviews for vacant, abandoned, etc.
Requirements for this role include:
- A high school diploma
- A minimum of 1 year of experience in the financial services industry performing or in a call centre environment
- An understanding of collections processes
Preferred skills and qualifications include:
- A customer service-based mindset
- Strong negotiation skills
- Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders
- Strong MS Excel, Access, and Word skills
- Excellent written and communication skills with a strong attention to detail
- The ability to address multiple issues in a high-paced, high-pressure, rapidly changing environment
- Time management skills are critical
- Bilingualism (English and French) is preferred
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