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Customer Service Representative
2 months ago
Motion LP is a leading provider of mobility and accessibility solutions in Canada, with a network of 52 locations across the country. Our team of experts is dedicated to delivering solutions that make life accessible for everyone.
The RoleWe are seeking a compassionate and responsive Client Care Coordinator to join our team in Ontario. As a Client Care Coordinator, you will be responsible for delivering an outstanding customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.
Key Responsibilities- Enhance the customer experience by welcoming, engaging with, and meeting the needs of our clients and visitors on-site.
- Manage and prioritize telephone and email communications in a friendly and helpful manner.
- Collaborate with teams to oversee the client order administration, process payment, manage bank deposits, billing & payments as needed.
- Coordinate all the details to ensure timing, information, and expectations are accurate, transparent, and communicated to all parties involved.
- Eligibility to a comprehensive benefits package.
- Robust vacation and personal days allotment.
- RRSP/DPSP match program.
- Maternity/parental leave top-up.
- Employee Assistance Program.
- Employee Discount Program.
- Tenure recognition through our Motion Milestone Program.
- Employee Referral Bonus Program.
- Professional Development Reimbursement.
- Eligibility to the company's pooled bonus plan.
- Goodlife Fitness corporate membership discount.
- Experience working in a fast-paced office environment or a customer-facing role.
- Deadline-driven and able to prioritize and manage a myriad of tasks as they come up throughout the day.
- Proficient in Microsoft Office Suite and comfortable navigating databases.
- Ability to learn new software quickly.
- Interest in gaining exposure to the healthcare and personal mobility device industry.
- Professional and flexible communication skills.
- Ability to navigate any situation in a friendly, empathetic, and compassionate manner.
If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.
Motion LP is an equal opportunity employer and is committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us.
