Customer Service Representative
2 months ago
Centurion Asset Management Inc. is a leading provider of investment and property management services. With a strong focus on quality and customer satisfaction, our team of over 350 employees has been driving success since 2003.
Our MissionWe strive to be a reputable and innovative alternative asset manager, capitalizing on opportunities in new and interesting investment strategies that meet our mission to investors. We embrace change, experimentation, and innovation to continually improve and stay ahead of our competitors.
Our ValuesOur core values are summarized by the acronym RISE: Respect for our investors, residents, coworkers, partners, and communities; Integrity in everything we do, demonstrating sincerity, honesty, and a commitment to excellence; Simplicity, free of pretension and hassle, full of value and common sense; and Excellence in offering our clients and partners exceptional products and services, as well as providing our employees with an excellent workplace.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Centurion Property Associates Inc. The successful candidate will be responsible for the professional administration and leasing of our student housing community, ensuring a high level of resident satisfaction and promoting a strong sense of community.
Key Responsibilities- Develop and foster positive relationships with internal and external stakeholders, ensuring proactive and timely resolution of resident inquiries.
- Provide exceptional customer service, handling resident inquiries, feedback, complaints, or concerns, and escalating issues to the Assistant General Manager or General Manager as needed.
- Conduct viewings with prospective residents, promoting Centurion's value proposition and providing related information and forms to assist with applications.
- Assist with organizing and hosting student events, including Open Houses and Resident events, and assist with move-ins and move-outs, conducting suite inspections as required.
- Maintain an orderly desk area and complete general clerical duties, including photocopying, scanning, and faxing documents.
- A passion for excellence in customer service delivery.
- Exceptional oral and written communication skills.
- Excellent organizational skills with a strong ability to multi-task.
- Highly motivated and detail-oriented, with a strong ability to resolve problems using facts, sound reasoning, and common sense.
- Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner.
We provide a comprehensive benefits package, including medical, dental, and vision care, as well as a flexible work week schedule and opportunities for growth and development. We are an inclusive and equal opportunity employer, committed to providing a workplace that values diversity and promotes employee well-being.
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