Customer Service Representative

4 weeks ago


Kitchener, Ontario, Canada Colonial Acres Coins Ltd. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Colonial Acres Coins Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to collectors of numismatics from around the world.

Key Responsibilities
Assist customers with their purchases
Process transactions & daily reconciliation
Maintain inventory on an online platform
Proficient in cash handling
Organize and maintain products and displays in the store front
Collaborate with management teams, and other departments to stay updated on new products, services, and policies to ensure smooth operation in day-to-day business
Engage with clients in a friendly and professional manner while actively listening to their needs and concerns
Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.

Requirements
1+ years experience in a customer service environment
High school diploma or equivalent required
Criminal record check required
Eligible to work in Canada
Comfort and ease in dealing with the public in an upbeat, friendly manner
Excellent written and oral communication skills
Excellent problem-solving skills
Ability to multitask
Internet navigation and website user knowledge
Computer proficiency
Ability to work in a fast-paced, customer first environment
Ability to maintain strict confidentiality with customer account information

What We Offer
Competitive hourly rate of $19.00
Overtime pay
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance
Paid time off

How to Apply
Please submit your application with your resume and a cover letter explaining why you would be a great fit for this role.



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