Customer Experience Ambassador

5 days ago

Richmond, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:


We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. This role is responsible for delivering exceptional customer experiences through personalized service, product knowledge, and solution-based advice.



Key Responsibilities:



  • Provide exceptional customer service and support to meet the needs of our customers, ensuring a positive experience and building long-term relationships.
  • Develop and maintain a deep understanding of our products and services, utilizing this knowledge to identify customer needs and provide tailored solutions.
  • Work closely with our team to achieve business objectives, including sales targets and customer satisfaction metrics.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
  • Contribute to a positive and inclusive work environment, promoting a culture of excellence and continuous improvement.


Requirements:



  • High school diploma and/or equivalent required; post-secondary education preferred.
  • Minimum 1 year of relevant experience in a customer-facing role, preferably in the banking or financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong product knowledge and understanding of financial services, with a focus on customer-centric solutions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of customer satisfaction.
  • Mandarin language skills are considered an asset for this opportunity.


About Us:


The Toronto-Dominion Bank (TD) is a leading Canadian financial institution, committed to building a brighter financial future for our customers and communities. We offer a comprehensive range of financial products and services, delivered through our branches, online, and mobile channels.



Total Rewards Package:


At TD, we recognize the importance of supporting our employees' financial, physical, and mental well-being. Our Total Rewards package includes a competitive base salary, variable compensation, and a range of benefits, including health and wellness programs, retirement savings plans, and paid time off.



Colleague Development:


We are committed to helping our employees grow and develop their skills and knowledge, with regular career development conversations, training programs, and mentoring opportunities. Whether you're looking to advance in your current role or explore new opportunities, we're here to support your career goals.



Accommodation:


We are committed to providing a barrier-free and inclusive work environment, accommodating the needs of all employees and candidates. If you require accommodation during the interview process, please let us know in advance so we can make necessary arrangements.

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