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Customer Experience Ambassador

2 months ago

Richmond, British Columbia, Canada Accor Full time
Job Overview
At Accor, we are committed to delivering exceptional customer experiences. As a Guest Services Agent, you will play a vital role in ensuring our guests have a memorable stay with us.
What We Offer
• Estimated salary: $30.00 per hour
• Opportunity to work in a dynamic and inclusive environment
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability benefits
Responsibilities
As a Guest Services Agent, your primary focus will be on providing professional, friendly, and engaging service to our guests. Your responsibilities will include:
  • • Greeting and checking-in guests while providing exceptional service
    • Responding to guest requests and resolving issues in a timely manner
    • Assisting guests with hotel facilities and amenities
    • Following departmental policies, procedures, and service standards
    • Taking initiative to add a personalized touch to each guest's experience
    • Promoting hotel facilities and looking for opportunities to enhance a guest's stay through up-selling
Requirements
To be successful in this role, you will need:
  • • A service-focused personality with prior customer-related experience
    • Ability to handle multiple tasks in a fast-paced environment while maintaining a calm and courteous demeanor
    • Flexibility to work varying shifts, including overnight coverage
    • Strong communication and interpersonal skills
    • Prior experience working with Opera Cloud or similar systems an asset
    • Fluency in English; additional languages a plus
Additional Information
As a condition of employment, you must be fully vaccinated against COVID-19 and provide proof of vaccination to the hotel prior to your start date. You must also be legally eligible to work in Canada with a valid work permit or visa.