Customer Experience Ambassador

3 weeks ago


Richmond, British Columbia, Canada AccorHotel Full time

Customer Experience Ambassador

At AccorHotel, we're looking for a skilled Customer Experience Ambassador to join our team. As a Guest Services Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. Your warm and professional personality will make a lasting impression, ensuring our guests have a memorable experience with us.

Key Responsibilities:

  • Provide exceptional customer service, consistently delivering a friendly and engaging experience
  • Greet and check-in guests, respond to requests, and settle accounts with a smile
  • Assist guests with hotel facilities, providing informative and helpful guidance
  • Follow departmental policies, procedures, and service standards
  • Take initiative to add a personalized touch to each guest's stay
  • Promote hotel facilities, looking for opportunities to enhance a guest's stay through upselling
  • Other duties as assigned

Requirements:

You will bring:

  • A service-focused personality, with experience an asset
  • The ability to handle multiple tasks in a fast-paced environment
  • A calm and courteous demeanor, with a focus on guest needs
  • Previous customer-related experience, an asset
  • Flexibility in terms of working hours, with regular coverage of overnight shifts
  • The ability to handle cash effectively and accurately
  • Prior experience working with Opera Cloud or a related system
  • Fluency in English; additional languages a plus

Visa Requirements:

Must be legally eligible to work in Canada with a valid work permit or visa. The hotel is unable to assist candidates in obtaining work authorization in Canada.

Remote Work:

No

Employment Type:

Part-time



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