Customer Experience Ambassador

3 weeks ago


Richmond, British Columbia, Canada Indigo Books & Music Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and contributing to a positive and inclusive store environment.

Key Responsibilities
  • Support the daily operations of the store, including opening and closing procedures
  • Conduct inventory cycle counts, replenish stock, and manage product returns
  • Use merchandising standards to create a visually appealing store environment
  • Create a warm and welcoming atmosphere for customers
  • Engage with customers, answer questions, and provide product recommendations
  • Role model Indigo's High Performance Characteristics
  • Stay up-to-date on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback and concerns
Requirements
  • Experience in specialty retail or a retail environment is an asset
  • Adaptability, flexibility, and a willingness to learn new things
  • Demonstrated commitment to creating an exceptional customer experience
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) is required for all positions in Québec
About Indigo

At Indigo, we are committed to our communities, our customers, and each other. We believe in fostering diversity and inclusion, and we welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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