Client Services Supervisor
1 week ago
About the Role
Epsilon is seeking a highly skilled Account Supervisor to join our Automotive Client Services team. As a key member of our team, you will be responsible for managing the day-to-day client relationship and overseeing the development and timely implementation of direct marketing tactics to ensure high client satisfaction.
Key Responsibilities
- Client Partnership: Serve as a liaison between the client and agency operations to foster and strengthen client partnership, articulating the client's vision of every project and ensuring good alignment of project deliverables to objectives, strategies, and metrics.
- Project Management: Manage projects through the development process from concept stage to final execution and delivery, applying all aspects of direct marketing discipline as appropriate to client business, including program planning, creative development strategies, marketing tactics, segmentation, project management, analytics, and post-campaign reporting.
- Team Leadership: Lead a team of professionals to deliver high-quality results and ensure client satisfaction.
What You'll Achieve
- Impact: You'll have a seat at the table and partner closely with internal and external stakeholders to lead project deliverables and client relationships.
- Career Growth: If successful, the Account Supervisor may experience advancement to support larger Client Accounts and lead a larger team, with opportunities to level up to a Director role helping to oversee Client Management on a larger scale.
Requirements
- Direct Marketing Experience: Proven ability managing all program/campaign elements, including timelines, reports, and project implementation, and post-campaign reporting.
- Strategic Thinking: Experience showcasing relentless curiosity to ensure your team is up to date on trends, media, competition, and business implications.
- Creative Thinking: Ability to bring forth inspiring creative work to inform the team as we develop business solutions.
- Project Management: Ability to establish clear directions, set stretching objectives, distribute the workload appropriately, lay out work in a well-planned and organized manner, and maintain two-way dialog with others on work and results.
- Effective Communication: Ability to communicate clearly and succinctly in a variety of communication settings and styles.
- Problem Solving: Ability to demonstrate critical decision-making skills by applying analytical reasoning to solve practical problems under pressure in a fast-paced environment.
- Leadership: Experience building a strong, cohesive team that is knowledgeable about the client, its products/services, and programs.
Requirements
- Education: Bachelor's degree in Marketing, Communications, or equivalent qualification.
- Experience: 5-7 years of relevant agency experience in strategic/target/direct marketing or other related disciplines, with 1+ years of managerial experience.
- Skills: Proficiency in Microsoft Office (Outlook, Word, PowerPoint) and Microsoft Excel (intermediate to advanced skills strongly preferred).
- Industry Knowledge: Strong understanding of the principles, application, and effectiveness of direct & digital marketing, automotive marketing, CRM, and/or data-driven marketing.
- Communication Skills: Strong skills at relationship-building, cross-organizational partnering, and creative problem solving.
- Teamwork: Ability to work effectively in a cross-functional, dynamic team environment.
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