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Supervisor, Client Services- Full Time- GTA, ON

2 months ago

Toronto, Ontario, Canada LifeLabs Full time

About LifeLabs

LifeLabs is a leading healthcare organization that provides diagnostic testing services to Canadians. We are committed to delivering high-quality results and exceptional customer service.

Job Summary

We are seeking a highly motivated and experienced Client Services Supervisor to join our team. As a Client Services Supervisor, you will be responsible for leading a team of client services representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead a team of client services representatives to ensure that our customers receive exceptional service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless service delivery
  • Develop and implement training programs to enhance the skills and knowledge of client services representatives
  • Monitor and report on key performance indicators (KPIs) to ensure that our service standards are met

Requirements

  • 3-5 years of experience in a leadership role, preferably in a customer-facing environment
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to [insert contact information].