Insurance Branch Manager

4 weeks ago

St John's, Newfoundland and Labrador, Canada BrokerLink Full time

At BrokerLink, we're committed to living our values: integrity, respect, customer-driven mindset, excellence, and generosity. We're seeking a Branch Manager, Personal Insurance, to join our team in Saint John, NB, and work out of our office on a permanent full-time basis.

We want to invest in you and your success. Our purpose is to help people, and we're motivated to keep our amazing talent for a long time. We offer countless opportunities to grow and an environment that values our team members. With over 200 offices across Canada, we have flexible work arrangements available.

We're looking for a Branch Manager, Personal Insurance, to lead our team and work out of our Saint John, NB, office. As part of our employee promise, you'll enjoy:

  • Flexible health and dental insurance benefits package
  • Personal spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • 'Dress for your day', dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers, and more
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year
  • Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

The role entails:

  • Building and leading a highly engaged team
  • Driving growth and delivering second-to-none customer experience
  • Working with your management team and peers to develop business strategies that deliver outperformance
  • Implementing and executing on these plans by leveraging your team's talents and skills sets and through regional collaboration
  • Contributing to driving growth and brand awareness in your territory, by planning and driving marketing initiatives
  • Accountable for overall recruiting and staffing of your team
  • Responsible for managing, coaching, and developing your team
  • Building and executing Engagement Action Plans
  • Responsible for ensuring that quality of service meets expected standards
  • Examining customer experience and implementing tools and programs to enhance their experience
  • Analyzing and resolving service and sales problems and following up with clients on escalated issues as required
  • Developing and maintaining strong working relationships with our key insurer partners
  • Assisting in preparing and monitoring all branch-level operating and expense budgets

The successful candidate will have:

  • Leadership and management experience
  • Strong track record of leading highly engaged teams across multiple locations
  • Experience leading in a hybrid environment
  • Understanding the needs of the customer (internal and external)
  • Strong communication and negotiation skills
  • Strong team player and collaborator
  • College or university degree in a related area or commensurate work experience
  • Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders
  • Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance
  • Required to travel within the region as needed

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