Insurance Billing Specialist
4 weeks ago
We are seeking a skilled Billing Advisor to join our team at BrokerLink. As a Billing Advisor, you will play a critical role in providing exceptional customer service to our clients, resolving policy billing concerns, and building relationships with third-party partners.
Key Responsibilities:
- Provide timely and accurate responses to client inquiries regarding policy billing and related issues.
- Manage client account billing questions and concerns, including NSF, billing notices, and working on billing processes within company portals.
- Collaborate with third-party partners to resolve billing issues and improve overall customer experience.
- Work in a fast-paced environment, handling multiple client interactions and prioritizing tasks effectively.
- Manage difficult client interactions, remaining resilient and adjusting responses to meet the situation.
- Perform reception duties as needed.
Requirements:
- High School Diploma and/or Post-Secondary Education.
- 1 or more years of experience in Customer Service.
- Interest in obtaining insurance license with the possibility of moving into an advisor role.
- Bilingual-French and English an asset.
- Excellent customer service skills and conflict resolution abilities.
- Strong verbal and communication skills.
- Attention to detail and high level of accuracy.
- Able to work in a fast-paced environment, under pressure and deadlines.
- Excellent organizational and time management skills; multi-tasking.
What We Offer:
- Flexible health and dental insurance benefits package.
- Personal Spending amount to invest in your healthy lifestyle.
- RRSP - Registered Retirement Savings Plan with Company matching.
- ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect.
- 'Dress for your day', dress according to your daily schedule.
- Competitive compensation package with bonus aspect.
- Employee discount program, including Apple, Bell, Rogers and more.
- Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year.
- Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023.
About BrokerLink:
BrokerLink is a leading insurance brokerage with over 200 offices across Canada. We are committed to providing exceptional customer service and building long-term relationships with our clients and employees.
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