Operational Excellence Manager

1 week ago


St John's, Newfoundland and Labrador, Canada 0050 United Rentals of Canada, Inc. Full time
Job Summary

We are seeking a skilled Operational Excellence Manager to join our team at 0050 United Rentals of Canada, Inc.

About the Role

This is a key leadership position responsible for coordinating and directing the overall delivery of quality service to maximize branch productivity. The successful candidate will work closely with the Branch Manager to provide supervision needed to ensure safety, branch metric performance, and Rental Flow efficiency, while contributing world-class sales and customer service support.

Key Responsibilities
  • SUPPORT BRANCH MANAGER IN IMPLEMENTING ACTIONS TO ACHIEVE FINANCIAL OBJECTIVES AND DRIVE BRANCH METRICS BY MONITORING SCORECARD ITEMS, DETERMINING ROOT CAUSES AND OPPORTUNITIES FOR IMPROVEMENT AND PROVIDING COACHING AND FEEDBACK TO STAFF.
  • ASSIST THE BRANCH MANAGER IN ENSURING COMPLIANCE WITH ALL COMPANY POLICIES AND PROCEDURES WHILE MAXIMIZING OPERATIONAL EFFECTIVENESS AND EFFICIENCY BY ENSURING THAT STAFF IS TRAINED AND COMPLIANT WITH THE RENTAL FLOW PROCESS.
  • SUPPORT ALL ASPECTS OF SALES AND CUSTOMER SERVICE TO ENSURE WORLD-CLASS SERVICE AND OPERATIONAL EXCELLENCE INCLUDING PROCESSING RENTAL QUOTATIONS, RESERVATIONS, AND CONTRACTS IN COMPLIANCE WITH COMPANY POLICIES AND PROCEDURES.
  • MAY BE RESPONSIBLE FOR DAY-TO-DAY OPERATIONAL ACTIVITIES INCLUDING OPENING AND CLOSING, CASH DRAWER RECONCILIATION AND BANK DEPOSIT, AND OTHERS.
  • MOTIVATE, COACH, AND TRAIN PERSONNEL WHILE PROMOTING A CULTURE OF SAFETY AND DISCIPLINE THROUGH LEADERSHIP, EXEMPLARY PERSONAL COMPLIANCE, ACCOUNTABILITY, AND COMMUNICATION.
Requirements
  • HIGH SCHOOL DIPLOMA; BACHELOR'S DEGREE PREFERRED.
  • 3+ YEARS OF SALES AND OPERATIONAL EXPERIENCE.
  • SUPERVISION AND LEADERSHIP EXPERIENCE (2+ YEARS) PREFERRED.
  • BASIC KNOWLEDGE OF THE CONSTRUCTION RENTAL EQUIPMENT INDUSTRY OR RELATED.
  • STRONG MOTIVATIONAL AND LEADERSHIP SKILLS.
  • SUPERIOR CUSTOMER SERVICE, TEAMWORK, AND VERBAL/WRITTEN COMMUNICATION SKILLS.
  • PROFICIENT IN MICROSOFT OFFICE (PARTICULARLY EXCEL).


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