Insurance Billing Specialist

4 weeks ago


St John's, Newfoundland and Labrador, Canada BrokerLink Full time
We are seeking a skilled Billing Advisor to join our team at BrokerLink. As a key member of our team, you will be responsible for providing exceptional customer service to clients, resolving policy billing concerns, and managing client account billing questions and concerns.

Key Responsibilities:

* Provide excellent inbound and/or outbound customer service to clients in a fast-paced environment
* Manage all client account billing questions and concerns, including NSF, billing notices, and working on billing processes within company portals
* Contact and build relationships with 3rd party partners to resolve billing issues where appropriate
* Work within a phone queue to resolve client inquiries
* Manage difficult client interactions, being resilient and adjusting responses appropriately for the situation

Requirements:

* High School Diploma and/or Post-Secondary Education
* 1 or more years experience in Customer Service
* Interest in obtaining insurance license with the possibility of moving into an advisor role
* Bilingual-French and English an asset
* Excellent customer service skills and adept in conflict resolution
* Excellent verbal and communication skills
* Strong attention to detail and a high level of accuracy
* Able to work in a fast-paced environment, under pressure and deadlines
* Excellent organizational and time management skills; multi-tasking

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

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