Technical Support Specialist

2 days ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time

Job Title: Technical Support Specialist


Job Type: Contract


Location: Remote


About PeopleToGo:


PeopleToGo is a leading provider of technical support services, dedicated to delivering exceptional solutions to our clients. We are seeking a highly skilled Technical Support Specialist to join our team.


Job Summary:


This role provides Incident Management Level 1 support, including incident identification and resolution, and is responsible for providing technical support and maintenance for all servers and systems. The successful candidate will support 300 end users and work closely with our team to ensure seamless service delivery.


Key Responsibilities:


  • Provides Desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues, escalating to outside vendors as necessary
  • Supports all facets of server administration, including logins, passwords, patching, backups, and restores
  • Completes daily, weekly, and monthly checklists accurately and in a timely manner
  • Responsible for adds, moves, and changes of all users
  • Participates in Change Implementation Management and submits change control documentation
  • Responsible for IT asset management, inventory, and disposal
  • Assists with troubleshooting issues with remote engineers and acts as a backup for Power Infrastructure
  • Available 24/7 to support end users as needed

Requirements:


  • Bachelor's degree preferred
  • 2-4 years of related experience or equivalent combination of education and experience
  • MCSE preferred, MCP required
  • Cisco, VOIP, and Aruba wireless experience a plus
  • Basic knowledge of TCP/IP
  • Strong analytical and diagnostic skills
  • Knowledge of Windows 2000, 2003 server management applications
  • Knowledge of VERITAS Backup Exec software
  • Knowledge of Microsoft ISA 2000, 2006 administration
  • Understanding of Windows 2003 and patching requirements
  • Understanding of Windows client operating systems
  • Basic understanding of VMware
  • Strong written and verbal skills

What We Offer:


PeopleToGo offers a competitive compensation package, including a hourly rate of $22-$25, and opportunities for professional growth and development.

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