Technical Support Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada PeopleToGo Full time

Job Title: Technical Support Specialist


Job Type: Contract - 3 months


Location: Remote


Job Summary:


We are seeking an experienced Technical Support Specialist to join our team at PeopleToGo for a 3-month contract period. The successful candidate will provide technical support and maintenance for all servers and systems, implementing systems security and policies.


Key Responsibilities:


  • Provide Desktop and End User Support to ensure accessibility of client tools and applications
  • Responsible for incident identification and resolution for level I issues
  • Support all facets of server administration, including logins, passwords, patching, backups, and restores
  • Complete Daily, Weekly, and Monthly checklists accurately and in a timely manner
  • Responsible for adds, moves, and changes of all users
  • Key participant in Change Implementation Management (CIM) and submits change control documentation
  • Responsible for IT asset management, inventory, and disposal
  • Responsible for all site software compliance issues
  • Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
  • Act as the facilities backup for Power Infrastructure (Genset, UPS, HVAC)
  • 24x7x365 availability to support end users on an as needed basis

Requirements:


  • Bachelor's degree preferred
  • 2 to 4 years of related experience or equivalent combination of education and experience
  • MCSE preferred
  • MCP required
  • Cisco, VOIP, and Aruba wireless a plus
  • Basic knowledge of TCP/IP
  • Strong analytical and diagnostic skills
  • Knowledge of Windows 2000, 2003 server management applications
  • Knowledge of VERITAS Backup Exec software
  • Knowledge of Microsoft ISA 2000, 2006 administration
  • Understanding of Windows 2003 and patching requirements
  • Understanding of Windows client operating systems
  • Basic understanding of VMware
  • Strong written and verbal skills

Working with PeopleToGo:


As a Technical Support Specialist at PeopleToGo, you will be part of a dynamic team that provides technical support and maintenance for all servers and systems. You will work closely with our team to implement systems security and policies, ensuring the smooth operation of our IT infrastructure.


What We Offer:


  • A challenging and rewarding role with opportunities for growth and development
  • A dynamic and supportive team environment
  • A competitive salary and benefits package

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