Marketing Manager, Customer Experience

2 weeks ago


Dorval, Quebec, Canada Bombarbier Full time

About the Role

Bombardier is seeking a highly skilled Marketing Manager, Customer Experience to lead the development and execution of the annual customer marketing strategy to support the growth of Customer Services & Support.

The ideal candidate will have a minimum of 10 years of experience developing, implementing and leading marketing strategies in a large organization, with a proven track record of success in customer experience marketing.

Key Responsibilities

  • Develop and execute marketing strategies and campaigns to strengthen the Bombardier Business Aircraft brand, improve market perception, and drive new and repeat business.
  • Work with cross-functional teams to develop and implement a world-class customer experience that meets the needs of our customers.
  • Manage the budget for the Customer Experience Marketing team and collaborate with key partners and suppliers.
  • Evaluate campaign analytics to analyze KPIs, identify end-user patterns and make recommendations to continually improve campaign effectiveness.

Requirements

  • Bachelor's degree in marketing or a related field.
  • Minimum 10 years of experience in marketing, with a focus on customer experience.
  • Proven track record of success in developing and executing marketing strategies.
  • Strong project management skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with a variety of external and internal contacts.

About Bombardier

Bombardier is a leading manufacturer of business aircraft, with a commitment to delivering superior experiences and products to our customers.

We offer a comprehensive and competitive benefits program, including insurance plans, competitive base salary, retirement savings plan, employee assistance program, and telehealth program.

How to Apply

If you are a motivated and experienced marketing professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.



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