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Customer Experience Marketing Manager
1 month ago
Customer Experience Marketing Role
Bombardier is seeking a highly skilled Customer Experience Marketing Manager to lead the development and execution of the annual customer marketing strategy. This role will support the growth of Customer Services & Support by working with cross-functional teams to develop and implement a world-class customer experience.
Key Responsibilities
- Develop and execute marketing strategies and campaigns to strengthen the Bombardier Business Aircraft brand and improve market perception.
- Work with cross-functional teams to develop and implement a world-class customer experience.
- Optimize the mix of marketing & communications channels to achieve strategic objectives.
- Lead the governance for major marketing projects through rigorous project management.
- Implement a tracking and reporting strategy to analyze campaign performance.
Requirements
- Bachelor's degree in marketing or a related field.
- Minimum 10 years of experience developing, implementing, and leading marketing strategies in a large organization.
- Experience managing a team and interacting effectively with external and internal contacts.
- Expertise in written and verbal communication and interpersonal skills in English and French (Quebec).
Bombardier is an equal opportunity employer
