Project Director Business Transformation

4 weeks ago

Toronto, Ontario, Canada City of Toronto Full time
Job Title: Project Director Business Transformation

Are you a seasoned project manager looking for a new challenge? Do you have experience in leading complex transformation programs? We are seeking a highly skilled Project Director Business Transformation to join our team at the City of Toronto.

About the Role:

The Project Director Business Transformation will play a key role in driving a high-profile transformation program that enhances service delivery and improves employee experience across the City of Toronto. This is a unique opportunity to lead a high-profile transformation program that will have a significant impact on the organization.

Key Responsibilities:
  • Lead the development, implementation, and execution of a multi-year project plan that includes major technological upgrades, such as an enterprise CRM system, new telephony platform, and self-serve options.
  • Conduct a comprehensive review of TEAM Central's people, processes, and technology to develop a future state operating model and drive City-wide improvements in service delivery.
  • Modernize and streamline operations, resulting in faster response times, improved service accuracy, higher employee satisfaction, and measurable gains in cost savings and resource optimization.
  • Collaborate with stakeholders to establish strong partnerships and deploy engagement strategies that meet the diverse needs of the organization.
  • Provide program management staff with direction, guidance, processes, and tools to increase efficiencies and improve effectiveness.
Requirements:
  • Extensive senior-level experience in managing complex, high-profile projects with multiple stakeholders.
  • Proven track record in implementing critical technological infrastructure at an enterprise level.
  • Demonstrated experience in leading transformation initiatives that encompass people, processes, and technology within a large public or private sector organization.
  • Expertise in customer experience design, operations, tools, and modernization.
  • Considerable experience managing and motivating project teams.
  • Experience in managing budgets and financial resources.
  • Post-secondary education in the relevant field, such as Business Administration, Human Resources, and project management.
What We Offer:
  • A strong benefits package, including competitive salaries, vacation, and other unique offerings.
  • An excellent defined benefit pension plan.
  • Ongoing learning and development opportunities.
  • Opportunities to join and take an active role with the City's Communities of Inclusion.

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