Project Director Business Transformation

1 month ago

Toronto, Ontario, Canada City of Toronto Full time
Job Title: Project Director Business Transformation

This is a unique opportunity to lead a high-profile transformation program that will enhance service delivery and improve employee experience across the City of Toronto.

About the Role

The Project Director will provide strategic direction, leadership, and operational support for the evolution, integration, implementation, and service delivery of new technology and enhanced services for the City's TEAM Central Unit.

Key Responsibilities
  • Develop and implement a multi-year project plan that includes major technological upgrades, such as an enterprise CRM system, new telephony platform, and self-serve options.
  • Conduct a comprehensive review of TEAM Central's people, processes, and technology to develop a future state operating model and drive City-wide improvements in service delivery.
  • Lead the development, implementation, and execution of a transformation program that enhances service delivery and improves employee experience across the City of Toronto.
  • Establish strong partnerships with stakeholders, deploying engagement strategies that meet the diverse needs of the organization.
  • Provide program management staff with direction, guidance, processes, and tools to increase efficiencies and improve effectiveness.
  • Lead, train, and motivate a diverse workforce, ensuring effective teamwork, resolving issues, and maintaining high standards of work quality and organizational performance.
Requirements
  • Extensive senior-level experience in managing complex, high-profile projects with multiple stakeholders.
  • Proven track record in implementing critical technological infrastructure at an enterprise level.
  • Demonstrated experience in leading transformation initiatives that encompass people, processes, and technology within a large public or private sector organization.
  • Expertise in customer experience design, operations, tools, and modernization.
  • Considerable experience managing and motivating project teams, ensuring effective teamwork, high standards of work quality, and organizational performance.
  • Experience in managing budgets and financial resources, including the ability to control expenditures and align them with approved budgets.
  • Post-secondary education in the relevant field, such as Business Administration, Human Resources, and project management, or equivalent combination of education and experience.
What We Offer
  • A strong benefits package, including competitive salaries, vacation, and other unique offerings.
  • An excellent defined benefit pension plan.
  • Ongoing learning and development opportunities with tuition subsidies.
  • Opportunities to join and take an active role with the City's Communities of Inclusion.

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