Order Management Coordinator
2 weeks ago
Job Overview:
ATX Networks is seeking an experienced Order Management Representative to join our team in Whitby. This role offers an excellent opportunity for a talented individual to contribute to the growth and success of our organization.
About the Role:
The successful candidate will be responsible for ensuring the quality manufacture and shipment of client products, while maintaining client satisfaction and account retention. Key responsibilities include accurately receiving, entering, monitoring, and documenting client orders; responding to client inquiries or complaints; processing change requests; and communicating with internal departments.
Responsibilities:
- Provide Order Management and product knowledge support to internal and external customers;
- Daily retrieval of Purchase Orders;
- Perform data entry, order entry, and invoicing;
- Support the Sales team as required;
- Generate reports from ERP or other specified avenues, as requested;
- Perform all duties for major accounts, if applicable;
- Prepare customs documentation and all required paperwork for product shipment;
- Handle International Logistics, including preparing Performa Invoices, Letters of Credit, Country of Origin documentation, and Incoterm;
- Deliver information to appropriate departments effectively and on time;
- Respond to client inquiries and address complaints;
- Problem-solve issues related to customer orders and order entry;
- Provide backup support for other Order Management Representatives during absences and breaks;
Requirements:
To be considered for this position, applicants must possess a College Diploma in Business Administration, Operations Management, or a related field, along with a minimum of three years of experience in a similar Order Management role within a manufacturing environment. The ideal candidate will also have some knowledge and experience with international shipments (customs documentation) and proficiency in Epicor 10 ERP or other ERP systems.
Salary: $60,000 - $80,000 per year
Location: Whitby, Ontario
Language: English
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