Bilingual Sales Onboarding Specialist
2 weeks ago
Questrade Financial Group: A Leader in Fintech
We are seeking a highly motivated and customer-centric Bilingual Sales Onboarding Specialist to join our team. As a key member of our sales team, you will be responsible for creating and fostering positive sales relationships with our clients.
Key Responsibilities:
- Interact and build relationships with customers through various channels, including inbound calls, live chat, and email.
- Handle a high volume of inbound sales interactions per day, assisting prospective customers in opening their accounts from start to finish.
- Work in a hybrid role environment, supporting multiple inbound channels as the business demands.
- Consistently provide an exemplary customer experience by demonstrating our "We Care" values during each customer interaction.
- Educate customers on Questrade's trading platforms, products, and services.
- Ensure a smooth onboarding journey from start to finish.
Requirements:
- 1+ years of experience in sales in a customer-centric environment.
- Full proficiency in both English and French, both verbal and written.
- Effective communication and quick learning skills.
- Availability to work rotating 8-hour shifts, including evenings.
Additional Considerations:
- Knowledge and passion for financial markets and investment products.
- Contact center experience, ideally in financial services.
About Questrade Financial Group:
We are a diverse and inclusive company committed to fostering a collaborative and accessible work environment. Our team reflects the diversity of the communities we serve and operate in. We are dedicated to helping our customers become more financially successful and secure.
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