Automotive Service Consultant

5 days ago

Mississauga, Ontario, Canada VP Automotive Service Center Full time

**About Us**

VP Automotive Service Center is a leading provider of automotive service expertise, with over 20 years of experience in delivering exceptional customer experiences.

**Job Summary**

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As the first point of contact for our clients, this role requires strong customer service skills and good technical knowledge.

**Key Responsibilities**

  • Communicate with clients to determine the nature of the mechanical problems and time required.
  • Follow up on the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
  • Handle telephone inquiries regarding work in process and new quotes.
  • Assist the service manager as necessary.
  • Adhere to all company policies, procedures, and safety standards.

**Requirements**

  • Bilingual: speak fluent English & Punjabi (or Hindi).
  • Some knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles.
  • Can work well with computers and data entry.
  • At least 2 years of customer service experience preferred but not necessary.
  • Superior customer service skills.
  • Flexible to work retail business hours including Saturdays and Sundays.
  • Professional, dependable, reliable, and a commitment to providing excellent customer service.

**What We Offer**

  • Full-time, Permanent position.
  • Flexible schedule.
  • 10 hour shift.
  • 12 hour shift.
  • 8 hour shift.
  • Evening shift.
  • Monday to Friday.
  • Night shift.

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