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Hotel Receptionist

1 month ago

Toronto, Ontario, Canada The Parkdale Hostellerie Full time
Job Title: Receptionist - Hotel

The Parkdale Hostellerie is seeking a highly organized and detail-oriented Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient guest experience.

Key Responsibilities:
  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Provide information and assistance to guests regarding hotel facilities, services, and local attractions.
  • Maintain a clean and organized front desk area, including handling mail, messages, and other correspondence.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
Requirements:
  • 1-2 years of experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Basic computer skills, including proficiency in word processing and spreadsheet software.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated and passionate individuals who are committed to providing exceptional guest experiences.