Spa Manager

3 months ago

Toronto, Canada The Hazelton Hotel Full time

**Responsibilities**:

- Reporting to the General Manager.
- Leading a team of Spa Coordinator, Spa Receptionists, Spa Attendant, and contracted RMTs.
- Lead, manage, and support the daily operation of the spa and fitness facility. To ensure the spa is always maintained up to the highest cleanliness of spa standards.
- Lead, and manage retail product research, product selection and purchasing, and product display.
- Lead supply inventories and purchasing control on a monthly basis.
- Thorough understanding of budget, commission for RMTs, scheduling, and labor costs.
- Monitors the spa's actual and projected sales to verify revenue goals are met or exceeded.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Maintain professional relationships with suppliers and providers.
- Creates and coordinates special services including packages (working with Sales, Marketing, and Revenue team), gifting programs, amenities, turndown gifts, letters, and invitations.
- Monitors and manages the payroll function in conjunction with the Director of Finance.
- Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for all colleagues.
- Encourage colleagues’ feedback by utilizing an “open door” policy.
- Manage to ensure all spa employees welcoming and acknowledging all guests adhering to the Forbes Standards; anticipate and address guests' service needs.
- Utilize and review all guest feedback obtained from varying avenues to identify areas of improvement.
- Maintain a positive, attentive, and relaxed atmosphere to enhance and exceed the guest experience and expectations.
- Attend morning meeting and any other relevant operational management meeting and convey all relevant information throughout the Spa & Hotel team.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Undertake other ad hoc related responsibilities, as required.

**Qualifications**:

- Hotel Management Degree or Spa industry-related Certification is a strong asset.
- 3-5 years’ experience in Spa/Health Club supervision and or Management role is preferred.
- Book4Time spa software experience is a strong asset.
- Ability to analyze, forecast and make judgments to ensure proper payroll and production control.
- Expertise in Training & Development, Reward & Recognition.
- Competency in Microsoft Office excel, reporting and marketing knowledge.
- Excellent written and verbal skills required.
- Spa is operational 7 days a week, flexible in days and hours is required.
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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