Spa Manager

2 months ago


Toronto, Canada The Hazelton Hotel Full time

**Responsibilities**:

- Reporting to the General Manager.
- Leading a team of Spa Coordinator, Spa Receptionists, Spa Attendant, and contracted RMTs.
- Lead, manage, and support the daily operation of the spa and fitness facility. To ensure the spa is always maintained up to the highest cleanliness of spa standards.
- Lead, and manage retail product research, product selection and purchasing, and product display.
- Lead supply inventories and purchasing control on a monthly basis.
- Thorough understanding of budget, commission for RMTs, scheduling, and labor costs.
- Monitors the spa's actual and projected sales to verify revenue goals are met or exceeded.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Maintain professional relationships with suppliers and providers.
- Creates and coordinates special services including packages (working with Sales, Marketing, and Revenue team), gifting programs, amenities, turndown gifts, letters, and invitations.
- Monitors and manages the payroll function in conjunction with the Director of Finance.
- Develops, implements, and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for all colleagues.
- Encourage colleagues’ feedback by utilizing an “open door” policy.
- Manage to ensure all spa employees welcoming and acknowledging all guests adhering to the Forbes Standards; anticipate and address guests' service needs.
- Utilize and review all guest feedback obtained from varying avenues to identify areas of improvement.
- Maintain a positive, attentive, and relaxed atmosphere to enhance and exceed the guest experience and expectations.
- Attend morning meeting and any other relevant operational management meeting and convey all relevant information throughout the Spa & Hotel team.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Undertake other ad hoc related responsibilities, as required.

**Qualifications**:

- Hotel Management Degree or Spa industry-related Certification is a strong asset.
- 3-5 years’ experience in Spa/Health Club supervision and or Management role is preferred.
- Book4Time spa software experience is a strong asset.
- Ability to analyze, forecast and make judgments to ensure proper payroll and production control.
- Expertise in Training & Development, Reward & Recognition.
- Competency in Microsoft Office excel, reporting and marketing knowledge.
- Excellent written and verbal skills required.
- Spa is operational 7 days a week, flexible in days and hours is required.
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person


  • Spa Manager

    2 months ago


    Toronto, Canada Sweetgrass Spa Full time

    Renowned as Canada's premier spa by spAWARDS, **Sweetgrass Spa **offers a sanctuary for women that remains unrivaled in the city. Our distinguished establishment presents an extensive selection of spa packages and treatments, complemented by unparalleled service from our team of expert therapists. Within our spa spaces, guests have access to a spacious...

  • Wellness SPA Manager

    4 months ago


    Toronto, Canada Elmwood Spa Full time

    For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto’s Leading Day Spa. -...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision: Lead and...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision: Lead and...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerWe are seeking a highly skilled and experienced Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerWe are seeking a highly skilled and experienced Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerWe are seeking a highly skilled and experienced Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerWe are seeking a highly skilled and experienced Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision: Lead and...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and leading a team of spa professionals.Key Responsibilities:Staff Supervision: Lead and...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and driving business growth.Key Responsibilities:Staff Management: Lead and motivate a...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and driving business growth.Key Responsibilities:Staff Management: Lead and motivate a...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and driving business growth.Key Responsibilities:Staff Management: Lead and motivate a...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and driving business growth.Key Responsibilities:Staff Management: Lead and motivate a...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service, and driving revenue growth.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service, and driving revenue growth.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service, and driving revenue growth.Key Responsibilities:Staff Supervision:...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    Job Title: Spa ManagerHermosa Med Spa is seeking a highly skilled and experienced Spa Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service, and driving revenue growth.Key Responsibilities:Staff Supervision:...


  • Toronto, Canada Elmwood Spa Full time

    For over 40 years, Elmwood Spa and Elmspa have been the leading destination for a relaxing and pampering experience. We have evolved throughout the years while keeping our historic façade that many know and love. We are a destination for celebration, relaxation, and an urban escape for all. We are proud of our rich heritage as Toronto’s Leading Day...


  • Toronto, Ontario, Canada Hermosa Med Spa Full time

    We are seeking a highly skilled Spa Manager to join our team at Hermosa Med Spa. The ideal candidate will have a strong background in spa operations and management, with a proven track record of success in leading teams and driving business growth.Key ResponsibilitiesEstablish and implement policies and procedures for staff to ensure seamless day-to-day...