Spa Receptionist

7 months ago

Toronto, Canada The Hazelton Hotel Full time

**Primary Responsibilities**
- Schedule services for individuals and large groups using spa reservations software system
- Call both guests and service providers to confirm scheduled services. Answer questions about available services, promote and sell spa services and/or products.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
- Process guest payments for spa services and obtain payment authorization as needed.
- Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
- Notify Engineering of maintenance/repair needs and report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Perform Spa rounds every 20 minutes. (Cleaning, restocking, taking guests into change-room) Comply with quality assurance expectations and standards.
- Obtain a positive working relationship with team members and departments within Hotel and complying with any reasonable job duties requested by other departments.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette. Maintaining spa voice when treatments are occurring.
- Perform other reasonable job duties as requested by Spa Manager.
- Be thoroughly knowledgeable of the property’s features and events.
- Take hotel reservations, attaining all details and following the Forbes 5-Star Standards of Service.
- Complete and distribute the ROB Report, ensuring accuracy.
- Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions.
- Assist Reservation Department duties as required.
- Other duties as assigned.

**Qualifications**:

- Minimum 1 year previous spa experience in a similar capacity
- Excellent command of the English language, secondary language a benefit
- Must enjoy team work and multi-tasking environment
- Must be able to work flexible hours including evenings, weekends and holidays
- Should be computer literate with good knowledge of Microsoft Software
- Must be detail oriented and have strong ability to multi-task
- Must be eligible to work in Canada
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Day range:

- Holidays
- Weekends as needed

Shift:

- 8 hour shift

Work Location: In person

  • Spa Receptionist

    2 days ago

    Toronto, Canada Bahn Thai Spa Full time

    **Who are We?** Bahn Thai Spa is a well-established Spa and School specializing in Traditional Thai Massage in the downtown core of Toronto. Opened in 2014, we offer a 5-Star experience to our guests and are the # 1 Spa on TripAdvisor. We are now open 7 days a week and there is more demand for our services than ever before. We are growing exponentially,...

  • Spa Receptionist

    2 days ago

    Toronto, Canada Bahn Thai Spa Full time

    Bahn Thai Spa is a well-established Spa and School specializing in Traditional Thai Massage in the downtown core of Toronto. Opened in 2014, we offer a 5-Star experience to our guests and are the # 1 Spa on TripAdvisor. We are now open 7 days a week and there is more demand for our services than ever before. We are growing exponentially, adding new...

  • Spa Receptionist

    3 days ago

    Toronto, Canada Studios Vis a Vis Full time

    We are seeking a friendly and organized Spa Receptionist to join our team at Studios Vis a Vis, a leading facial spa located in Little Italy, Toronto. The Spa Receptionist will be the first point of contact for clients and will be responsible for answering phone calls, scheduling appointments, and maintaining accurate client records. They will also be...

  • Spa Receptionist

    1 day ago

    Toronto, Canada CALIFORNIA SUN SPA Full time

    Well-established aesthetics spa, with over 20 years experience is looking for a part-time receptionist with friendly and positive attitude, computer knowledge, strong communication skills and flexible schedule. Applicant must be passionate about skin, skin health and skincare. An interest in learning and developing one's skills is a must. We offer in-house...

  • Spa Receptionist

    7 months ago

    Toronto, Canada Novo Spa Yorkville Full time

    Join our Team! This is a great opportunity to work Reception at a premier Spa with a great team. We are currently seeking a Spa Coordinator for our busy Yorkville Spa. **Part-time Position** **Must be able to work 1 weekend day, afternoon, evenings and to start ASAP!** Responsibilities include but are not limited to: - Providing outstanding customer...

  • Spa Receptionist

    4 months ago

    Toronto, Canada The Ten Spot Summerhill Full time

    **THE TEN SPOT®** **Summerhill - **is looking for a **receptionist/guest services coordinator **who is customer service aces - enthusiastic, exceptionally capable with great energy! !! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service in a fast-paced...

  • Receptionist

    3 months ago

    Toronto, Canada Aman Spa Ltd. Full time

    **Spa Receptionist** Aman Spa is currently looking for a talented and dynamic spa receptionist who shares our passion for excellence and who infuses enthusiasm into their customer service. **About Aman Spa** A place dedicated to the body through individualized, purposeful treatment. A luxury spa located in the downtown core of Toronto offering a variety...

  • Receptionist

    6 months ago

    Toronto, Canada Aman Spa Ltd. Full time

    **Spa Receptionist** Aman Spa is currently looking for a talented and dynamic spa receptionist who shares our passion for excellence and who infuses enthusiasm into their customer service. **About Aman Spa** A place dedicated to the body through individualized, purposeful treatment. A luxury spa located in the downtown core of Toronto offering a variety...

  • Spa Receptionist

    7 months ago

    Toronto, Canada Body & Soul Massage Therapy Full time

    Body & Soul Massage Therapy is a spa destination that caters to those who want stress relief and relaxation in a newly renovated modern interior spa with a serene atmosphere. We have been voted as the best Massage Therapy Clinic in Toronto by Top Choice Awards for 11 consecutive years. We pride ourselves on our customer service skills. Each member of our...

  • Spa Receptionist

    4 months ago

    Toronto, Canada Studios Vis a Vis Full time

    **Key Responsibilities**: - Warmly greet clients upon arrival and ensure they feel comfortable - Efficiently book treatments and appointments, ensuring an organized and timely flow of clients throughout the day - Maintain accurate and up-to-date client records, treatment histories, and product preferences - Process payments and handle cash or credit...

  • Medical SPA

    3 days ago

    Toronto, Canada THE CLINICA Full time

    THE CLINICA is Toronto's contemporary beauty clinic, we are currently seeking a full - time receptionist. As our front desk receptionist, you are our first and last point of contact, therefore professionalism, customer service, and attention to detail must be present at all times and second nature to you. As our spa expands we are looking for some extra...

  • Receptionist

    3 months ago

    Toronto, Canada Damara Day Spa & Medical Aesthetics Toronto Full time

    **Job Title: Reception** **Location: Damara Yorkville-Toronto** At Damara Day Spa & Medical Aesthetics, we believe in providing our guests with a tranquil and rejuvenating experience. Our team is dedicated to delivering exceptional service in a serene environment. We’re currently seeking a friendly and organized Spa Receptionist to join our...

  • Receptionist

    3 weeks ago

    Toronto, Canada Cloud Care Cosmetics Full time

    **Cloud Care Cosmetics** is a premier spa center in Toronto dedicated to delivering personalized beauty and wellness treatments. We specialize in rejuvenating facials, skincare therapies, and calming spa experiences that leave our clients feeling refreshed and radiant. As a part of our team, you will play a key role in creating a warm and welcoming...

  • Receptionist/assistant

    7 months ago

    Toronto, Canada Salon Fortelli & Spa Full time

    We are looking for a friendly and enthusiastic **Receptionist & Assistant **to join our team of 14 beauty professionals. We want someone who is passionate about the beauty industry and wants to grow with our team. This would be a great job a hairstylist student looking to get their start in the beauty industry. **You should be**: - Friendly and outgoing -...

  • Spa Manager

    4 months ago

    Toronto, Canada The Hazelton Hotel Full time

    **Responsibilities**: - Reporting to the General Manager. - Leading a team of Spa Coordinator, Spa Receptionists, Spa Attendant, and contracted RMTs. - Lead, manage, and support the daily operation of the spa and fitness facility. To ensure the spa is always maintained up to the highest cleanliness of spa standards. - Lead, and manage retail product...

  • Receptionist

    3 months ago

    Toronto, Canada THE TEN SPOT Full time

    THE TEN SPOT is a hip and happening ‘one stop beauty shop’. we are on the hunt for an exceptional guest coordinator who is customer service focused - enthusiastic, exceptionally capable with great energy! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service...

  • Receptionist

    5 months ago

    Toronto, Canada THE TEN SPOT Full time

    THE TEN SPOT is a hip and happening ‘one stop beauty shop’. we are on the hunt for an exceptional guest coordinator who is customer service focused - enthusiastic, exceptionally capable with great energy! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service...

  • Receptionist

    7 months ago

    Toronto, Canada THE TEN SPOT Full time

    THE TEN SPOT is a hip and happening ‘one stop beauty shop’. we are on the hunt for an exceptional guest coordinator who is customer service focused - enthusiastic, exceptionally capable with great energy! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service...

  • Receptionist

    7 months ago

    Toronto, Canada THE TEN SPOT Full time

    THE TEN SPOT is a hip and happening ‘one stop beauty shop’. we are on the hunt for an exceptional guest coordinator who is customer service focused - enthusiastic, exceptionally capable with great energy! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service...

  • Receptionist

    4 months ago

    Toronto, Canada THE TEN SPOT Full time

    THE TEN SPOT is a hip and happening ‘one stop beauty shop’. we are on the hunt for an exceptional guest coordinator who is customer service focused - enthusiastic, exceptionally capable with great energy! we are a serious anti-spa beauty bar with a witty edge, so you must have the personality to match! the ability to deliver impeccable customer service...