IT Support Specialist

1 week ago

Surrey, British Columbia, Canada Westland Insurance Full time

IT Support Specialist

We're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you'll be responsible for ensuring incidents relating to in-house computing systems are recorded and resolved by means of troubleshooting problems, advising on appropriate actions, or redirecting to appropriate resources using the IT Service Management System.

Key Responsibilities:

  • Provide level 1 and 2 support for our technology systems via phone/chat/email/desk-side
  • Think two steps ahead by anticipating potential issues or bottlenecks and identifying possible solutions
  • Manage and monitor a wide range of systems issues, collaborating with other technical teams as needed
  • Safeguard the security of our information systems and networks by thinking two steps ahead and anticipating potential issues or bottlenecks and identifying possible solutions

Requirements:

  • You have a passion to solve complex problems, as well as drive impact and productivity through technology
  • You are forward-looking while supporting our legacy and future state environments
  • You are a critical thinker who loves to analyze and problem-solve issues
  • You have the ability to learn new technologies quickly and with strong attention to details and accuracy
  • Your approach is collaborative to ensure you can deliver thoughtful and complete work as a strong team player while can also work independently
  • You are an excellent communicator, and you take pride in providing best customer services
  • You are proficient in the use of remote desktop management and support tools as well as workstation configurations and desktop PCs
  • You have a minimum three years experience in a Service Desk role, providing support in Microsoft environments (Windows10, Active Directory, Office 365, SharePoint, Teams)
  • You have a certification in A+, Help Desk Professional, ITIL foundations preferred or an equivalent combination of education, training, and experience
  • Bonus: Experience with ServiceNow
  • Bonus: You are bilingual and fluent in both English and French

What We Offer:

  • An open, flexible and welcoming workplace
  • Plenty of opportunities to grow and learn
  • Autonomy to drive your own success
  • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why You'll Love Westland:

  • We strive to be much more than a great place to work
  • We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves

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