Technical Support Specialist

2 months ago

Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at JAI IT Solutions Inc. as a User Support Technician.

Key Responsibilities
  • Technical Support: Provide expert technical support to users experiencing difficulties with computer systems, hardware, and software.
  • Problem-Solving: Consult technical manuals, guides, and other documents to research and implement solutions to complex technical issues.
  • User Training: Offer advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Software Development: Participate in the redesign of applications and other software to improve user experience and efficiency.
  • Team Leadership: Supervise other technical support workers in this group, providing guidance and support to ensure seamless service delivery.
  • Network Support: Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Equipment Setup: Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.
Personal Qualities
  • Client Focus: Demonstrate a strong client focus, prioritizing user needs and delivering exceptional service.
  • Organizational Skills: Possess excellent organizational skills, ensuring efficient management of tasks and responsibilities.
  • Teamwork: Work collaboratively as a team player, contributing to a positive and productive work environment.
  • Work Terms: This is a permanent position, offering stability and opportunities for growth and development.
  • Language: Fluency in English is required, with the ability to communicate effectively with users and colleagues.
  • Work Hours: The successful candidate will work 40 hours per week, ensuring a healthy work-life balance.

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