Technical Support Specialist

5 days ago

Surrey, British Columbia, Canada JAI IT SOLUTIONS INC. Full time

Description:

At JAI IT Solutions Inc., we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.

Key Responsibilities:

  • Respond to user inquiries and resolve technical issues in a timely and professional manner.
  • Collaborate with our team to develop and implement effective solutions to complex technical problems.
  • Provide training and support to users on computer systems, software, and other technical tools.
  • Contribute to the development of knowledge base articles and technical documentation.
  • Participate in the design and implementation of new technical systems and processes.
  • Supervise and mentor junior team members.


Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong knowledge of computer systems, software, and technical tools.


What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


How to Apply:

Please submit your resume and cover letter to [insert contact information].

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