IT Support Specialist

2 weeks ago

Sault Ste Marie, Ontario, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at PeopleToGo. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their hardware and software needs are met with efficiency and expertise.

Key Responsibilities
  • Perform advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • Conduct intermediate-to-advanced IMAC services, including hardware roll-outs, refreshes, and other deployment-related activities.
  • Handle software installation, support, and upgrades.
  • Provide 2nd-level Help Desk support and perform basic LAN and internetworking-related activities.
  • Handle bench repairs and remedial maintenance.
  • Communicate with customers to diagnose problems, establish ETA, and parts requirements.
Requirements
  • 3-5 years of IMAC experience in hardware roll-outs, refreshes, and other deployment-related activities.
  • 3-5 years of deskside support experience.
  • 3-5 years of break-fix experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification and at least one certification from either Cisco or Microsoft.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
  • Must be a self-starter with the ability to manage multiple tasks.
  • Can act in a Team Lead capacity.
  • Exceptional customer service skills.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
  • Must have a minimum of a Diploma from a recognized IT program.

Interested individuals should apply for this position with their most recent resume and daytime contact information.

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