Customer Service Team Lead

2 weeks ago


Mississauga, Ontario, Canada Urban Construction Limited Full time

At Urban Construction Limited, we are seeking a highly organized and reliable Customer Service Team Lead to join our team. The successful candidate will be responsible for supervising a team of 5-10 people and ensuring the smooth operation of our customer service department.

The ideal candidate will have 1-2 years of experience in a customer-facing role and a college diploma or equivalent. They will be responsible for preparing reports, coordinating activities, and training staff members.

The work environment will be outdoors, noisy, and dusty, and the candidate will be required to wear steel-toed safety boots, a hard hat, and safety glasses/goggles. The work schedule will be 30-40 hours per week, and the language of work will be English.

As a Customer Service Team Lead, you will be responsible for:

  • Preparing production and other reports
  • Supervising workers and projects
  • Coordinating and scheduling activities
  • Recruiting and hiring workers and carrying out related staffing actions
  • Training or arranging for training
  • Estimating costs and materials
  • Ensuring health and safety regulations are followed
  • Requisitioning or ordering materials, equipment, and supplies
  • Leading/instructing individuals

We offer a hybrid work environment and a permanent work term. If you are a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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