Customer Service Team Lead

2 weeks ago


Mississauga, Ontario, Canada Newrest Canada Full time
Job Title: Customer Service Representative Supervisor

At Newrest Canada, we are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team. This is a fantastic opportunity to lead a team of customer service representatives and contribute to the success of our organization.

Key Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support to ensure excellent customer service delivery.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Co-ordinate and manage customer service operations, including scheduling, training, and performance management.
  • Collaborate with other departments to ensure seamless customer service delivery and resolve customer complaints.
  • Conduct performance reviews and provide feedback to team members to improve their performance.
Requirements:
  • College diploma or equivalent in a related field.
  • Minimum 1 year of experience in a customer service supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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